Trading Terms
Freight:
We endeavour to get all stocked items dispatched the same day if your order is placed before 4pm and provided the item is in stock. All dispatch is via Express Post or TNT. Please note that Express Post does not carry and Insurance liability cover whatsoever. If insurance for loss or damage in transit is required then please use our TNT service or call our office to make other delivery arrangements. If insurance is required for any delivery, please contct us beforehand which can be arranged through TNT which is about $2.00 per $100.00 goods value. We do not post any item with our business Name Hidden Camera Surveillance printed on the bag or carton. The sender name will only appear as HCS.
All orders under 5kg are shipped in overnight Express air bags. Responsibility for the goods passes to the buyer once the goods have been passed to the carrier. Online stock level stats are not individual shop stock levels. Insurance liability is that of the buyer. Customers can call or email request for tracking number after 4.00pm, these can be tracked by telephoning Australian Express Postal Service on 131318 or TNT 13 11 50. Hidden Camera Surveillance takes no responsibility for late deliveries. Tracking via the web site is not usually available till after 5.00pm of the day of dispatch although a large percentage of our dispatched items arrive overnight. Please call us for an accurate ETA to your post code.
Australia Post Express & TNT Air Bags
The majority of our freight is sent out by Express POST air bags. To find out if you are in an overnight zone please go to www.auspost.com.au or call 131318. Our origin post code is 4214. Express Air bags do not carry any insurance. For insurance of parcels please phone us or email us to request insurance on your behalf. Any delivery via TNT can be tracke and traced on line at www.tnt.com.au or by calling 13 11 50. Each consignment is given a Con Note number emailed to your office upon request. Use that number to track and trace on line or telephone assistance is also available. Just a reminder that insurance is optional with TNT and if required, authorisation must be made available before dispatch.
International Post
The majority of international orders are sent via EMS express or TNT international freight unless otherwise specified on the individual products page. EMS post is AU$50.00 per 5kg and AU$20 each or part of 5kg after. The online shopping cart will add up your parcel weight for you
Money Orders:
Payable to Hidden Camera Surveillance. If you have used our online order form, please send money order with relevant details and the purchase ID number from the order. Your order will proceed once we have received the money order.
Cheques:
Payable to Hidden Camera Surveillance or Forrestbridge Pty Ltd. If you have used our online order form, please send cheque with relevant details on the back to match order form details. Your order will proceed once the funds have been cleared
EFT (Electronic Funds Transfer)
Payable at any St George Bank or Online Banking
Account name- Hidden Camera Surveillance
BSB-114879
Account number-106056969
*Your order will proceed once the funds have been cleared. If you prefer to use EFT for payment, please copy your bank receipt and email to our office for faster dispatch service.
Or if you prefer a more DISCREET EFT transaction. Your bank statement will only note the company name below and nothing to do with Hidden Cameras as such.
Direct Transfer details for Australian Customers
Payable at any St George or Online Banking
Account name - Forrestbridge Pty Ltd
BSB - 112879
Account number - 043578515
Credit Card:
Our shopping cart uses PayPal to process payments. Please ring us if you wish to pay with other methods
GST:
All prices in this online catalogue are inclusive of GST
Legal responsibilities:
Hidden Camera Surveillance sells some items that may be illegal to use in your area, e.g. telephone conversation recordings are illegal on Telstra lines, and many other networks. We offer these products for sale on the basis that the customer abides by his/her local regulations. Hidden Camera Surveillance does not accept any liability whatsoever for any injury, loss or damage sustained by the buyer however arising. Hidden Camera Surveillance makes no representations concerning the legality of certain product applications such as the making, transmission or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage everyone to check and comply with all applicable local, state and federal laws and regulations before engaging in any form of surveillance or any transmission of radio frequencies.
Refunds and Cancellations:
Hidden Camera Surveillance like any other company trade in accordance with ACCC terms. Please be aware that we do not offer refunds so please choose your equipment carefully. Kindly also note that we do not offer refunds because a customer has changed their mind. If an item is faulty then we reserve the right to refund, exchange or credit the customer. Only Credit Notes can be issued where a product is un-used. Neither refunds nor credit notes are given for purchases of software, listening devices, bug detectors or wireless transmitters and receivers. In some cases where wireless devices are ordered, we cannot guarantee that any wireless device will function to expectations. All wireless devices can be affected by other wireless broadcasts in some form or other and HCS cannot be held responsible. In this regard interference or lack of transmission cannot be considered a device fault or failure and therefore a warranty issue.
Wireless broadband as an example can affect other wireless devices and must be taken into consideration when ordering any product and particualrly wireless products. In the event that any wireless device purchased is being affected and there are no means to resolve the issue, Hidden Camera Surveillance may at its discretion offer a refund less a 20% restocking fee or exchange or offer credit to the amount of the item initially purchased less any freight and/or handling fee.
In the event of a warranty item claim being tested, a $30.00 per item will charged for NO FAULT FOUND on warranty goods. All returning units to us for any reason must be accompanied with an RA Form. Please refer to this link for answers to any questions on warranty and refund requests. Please be aware that any returned products for credit notes can attract a 20% restocking fee.
Warranty:
We offer a 12 month warranty with every product from date of purchase. Depending on the problem with the product (if there is a problem) we may repair or replace to you. In cases of where the product needs to be returned for repair or replacement to the factory and the fault is due to 'users mishandling and/or accidental damage, we forward any freight costs and repair costs to the customer, regardless of warranty status. In this same situation and the product is faulty and under warranty we will pay all costs involved and return the product to you ASAP. Please be aware there can be up to a several weeks wait in some cases for warranty claims from overseas factories to be honoured. We do not simply issue refunds without good cause so please choose your products carefully.
All warranty claims must accompany an RA Form.